FAQs

Frequently Asked Questions


We offer WORLDWIDE SHIPPING via DHL for most of our orders (unless specified on the product page) so it's very likely we can ship to your country.
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar and our system will automatically exchange your currency to make it easy for you when placing order.
Browse through the products that you love, then click "Add to cart" and "Check out". Enter your shipping and billing details and wait for your order to arrived at your doorstep. It is that easy :)
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at Track my Order.

Please allow 2-3 business days for processing your order. After which, your order will be ready to ship out.

Barring poor weather conditions, stock unavailability or typical end of the year congestion, your order should take on average 8 days to arrive. - USA, Singapore: 4-9 day delivery (customers also have the option of 48hr delivery) - Australia, Western Europe, South East Asia: 5-12 day delivery - Canada, New Zealand, South America, Rest of Asia, Rest of Europe, Rest of World: 11-28 day delivery
Please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email [email protected] within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.
Our products are listed in US Dollar. But our system will automatically convert it for you, don't worry!
Please note that the tracking information will be displayed after 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs holdup or even container backlogs. Please note that tracking information can be displayed after your order starts being shipped.